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Support Blog

New iPhone 7 and Touch ID

Joe Michels

When you get a new iPhone 7, or any other new iPhone or iPad, and you had been using Touch ID in the past, you will first need to reconfigure your finger prints. If you forget to do that Touch ID in My Eyes Only® will not work.

After you reconfigure your finger prints in the Apple Setting app, you may have to do the following to get Touch ID working for MEO™:

  1. Launch MEO™ and enter your password. (It is important you remember you MEO™ app access password. Write it down somewhere safe.)
  2. Select the Tools tab and then Select Touch ID
  3. Turn Touch ID off and on again if needed.

That should get Touch ID working again.


Also, while you are at it, select the Sync tab in MEO™ and make sure that you have syncing days left and that syncing is on.  If you need to purchase more syncing time, which also backups up your encrypted data on our secure servers, then select Purchase Syncryption and select an option to extend your syncing time.

Thank you and enjoy your new iPhone 7!