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Support Blog

New iPhone 7 and Touch ID

Joe Michels

When you get a new iPhone 7, or any other new iPhone or iPad, and you had been using Touch ID in the past, you will first need to reconfigure your finger prints. If you forget to do that Touch ID in My Eyes Only® will not work.

After you reconfigure your finger prints in the Apple Setting app, you may have to do the following to get Touch ID working for MEO™:

  1. Launch MEO™ and enter your password. (It is important you remember you MEO™ app access password. Write it down somewhere safe.)
  2. Select the Tools tab and then Select Touch ID
  3. Turn Touch ID off and on again if needed.

That should get Touch ID working again.

Syncing

Also, while you are at it, select the Sync tab in MEO™ and make sure that you have syncing days left and that syncing is on.  If you need to purchase more syncing time, which also backups up your encrypted data on our secure servers, then select Purchase Syncryption and select an option to extend your syncing time.

Thank you and enjoy your new iPhone 7!

 

 

MEO Classic is No Longer Supported

Joe Michels

Software Ops is no longer selling or supporting My Eyes Only® Classic.  We first alerted our customers of that decision in June of 2015. Here is our support post on that decision.

We suggest and hope that you will migrate your data to My Eyes Only® and continue to keep your personal data safe and secure. Here are instructions to migrate to MEO™.

You can use MEO Classic as long as it continues to work on your iOS device, but we will no longer update the app or provide customer support for the app. We will gladly provide support and guidance for you to move your data to My Eyes Only®.

Thank you for being a customer of MEO™ Classic. We hope you move to MEO™. We will support that app well into the future.

Move from MEO™ Classic to My Eyes Only®

Joe Michels

With Apple’s announcement of iOS 9 and the new multi-tasking and other features that Apple is asking developers to support, Software Ops has determined the future of My Eyes Only lies with the My Eyes Only Pro version that can be found here.

We will remove MEO Classic from the App Store in a few short days. Our active support of that version of the app will end, with the exception we will always help our customers migrate to MEO Pro using our Syncryption service.

Migrate to MEO Pro Now

Read More

Upgrading to iOS 9? Backup your data first

Joe Michels

Apple will soon release iOS 9 to all of their customers and introduce new iPhones and iPads. That means you will be upgrading to iOS 9 or moving all your data to a new device. Please understand that things can go wrong when upgrading especially to a new device. Now is the time to make sure My Eyes Only® is backing up your data to the Syncryption™ service.

How do I know if MEO is already backing up to Syncryption™?

Open MEO™ and select the Sync tab located at the bottom of the app. Then make sure MEO™ is signed into a Syncryption account and that the sync days remaining is more than zero days. Also make sure that the syncing switch is turned on. If all that is in place you are backing up your data properly. Perfect!

If not, here is how you get it turned on:

  • To turn syncing on, you can either create a Syncryption account or purchase more syncing time.  You can do that in the Sync tab at the bottom of the screen in MEO™.
  • If you have more the one device running MEO™ then make sure you sign into the same account on each device and all your data will sync between devices. Additionally there will be a backup of you data on our secure servers in case something goes wrong with your iOS device.

That is it! Remember if something goes wrong and you don't have a backup we can't help you.

Learn more about Syncryption™ here. For additional support please email to support@softwareops.com.

Migrate to My Eyes® Only Before iOS 9 Ships

Joe Michels

With Apple’s announcement of iOS 9 and the new multi-tasking and other features that Apple is asking developers to support, Software Ops has determined the future of My Eyes Only lies with the Pro version that can be found here.

We will remove MEO Classic from the App Store when iOS 9 is released to the public this fall. Our active support of that version of the app will end, with the exception we will always help our customers migrate to MEO Pro using our Syncryption service.

Read More