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Support Blog

Move from MEO™ Classic to My Eyes Only®

Joe Michels

With Apple’s announcement of iOS 9 and the new multi-tasking and other features that Apple is asking developers to support, Software Ops has determined the future of My Eyes Only lies with the My Eyes Only Pro version that can be found here.

We will remove MEO Classic from the App Store in a few short days. Our active support of that version of the app will end, with the exception we will always help our customers migrate to MEO Pro using our Syncryption service.

Migrate to MEO Pro Now

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My Eyes Only Classic 3.4 Update (Post Updates)

Joe Michels

UPDATE 1, 9-27-17: I have learned something new today and that is if you are using iCloud to backup your device you can select an iCloud backup prior to Sept, 15, 2017 and you should have MEO Classic data prior to the 3.4 update.  

Here is Apple's instructions on doing a device restore: https://support.apple.com/en-us/HT204184  The iCloud backup date must be older then the the day you updated Classic for it to work.

Do the restore and then make sure that Classic 3.4.1 is on your device and you should get access to your data.

UPDATE 2, 9-26-17 TUESDAY 6:30PM PHOENIX AZ: APPLE HAS APPROVED VERSION 3.4.1 WHICH IS THE FIX FOR THE PASSWORD ENTRY PROBLEM FOR MY EYES ONLY CLASSIC.

It will take a few hours for the app to be visible in the App Store on your devices.  All you have to do is download version 3.4.1, once it is in the App Store on your device, and then launch the app and enter the password you have been using. It should open. 

Unless you deleted the app off your device or you saw the message that the app rest and delete all the data after the 6th attempt to enter your password. If that happened then the following two options may still exist for you:

1) Did you have a previous backup of your data in our optional Syncryption service? We can use that to restore your data if you have an account and it is active. Let me know and I will help you restore your Syncryption backup. Send us an email to support@softwareops.com for help with this step.

2) You might try restoring your device using iCloud. Give it a try, one person reported success. Here is Apple's instructions on doing a device restore: https://support.apple.com/en-us/HT204184 After the restore, download 3.4.1 as per the instructions above and try your password.

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New iPhone 7 and Touch ID

Joe Michels

When you get a new iPhone 7, or any other new iPhone or iPad, and you had been using Touch ID in the past, you will first need to reconfigure your finger prints. If you forget to do that Touch ID in My Eyes Only® will not work.

After you reconfigure your finger prints in the Apple Setting app, you may have to do the following to get Touch ID working for MEO™:

  1. Launch MEO™ and enter your password. (It is important you remember you MEO™ app access password. Write it down somewhere safe.)
  2. Select the Tools tab and then Select Touch ID
  3. Turn Touch ID off and on again if needed.

That should get Touch ID working again.

Syncing

Also, while you are at it, select the Sync tab in MEO™ and make sure that you have syncing days left and that syncing is on.  If you need to purchase more syncing time, which also backups up your encrypted data on our secure servers, then select Purchase Syncryption and select an option to extend your syncing time.

Thank you and enjoy your new iPhone 7!

 

 

MEO Classic is No Longer Supported

Joe Michels

Software Ops is no longer selling or supporting My Eyes Only® Classic.  We first alerted our customers of that decision in June of 2015. Here is our support post on that decision.

We suggest and hope that you will migrate your data to My Eyes Only® and continue to keep your personal data safe and secure. Here are instructions to migrate to MEO™.

You can use MEO Classic as long as it continues to work on your iOS device, but we will no longer update the app or provide customer support for the app. We will gladly provide support and guidance for you to move your data to My Eyes Only®.

Thank you for being a customer of MEO™ Classic. We hope you move to MEO™. We will support that app well into the future.